Performance Management System of Airports Authority of India : Process Improvement through use of Technology

Managing human resource in today’s environment is a complex and challenging task for managements. Recognising people as a valuable resource has led in increment in the trend of employee maintenance, job security, regular hike in payment and employee retention. Performance Management System (PMS) plays a vital role in an organisation. This paper discusses the PMS of Airports Authority of India (AAI), satisfaction level of employees of AAI towards the new online PMS and the ways by which AAI can further improve their PMS using Artificial Intelligence (AI).