Perception about Shopping Rights in Women on E-Shopping in Jabalpur City

Vol-3 | Issue-07 | July 2018 | Published Online: 05 July 2018    PDF ( 274 KB )
DOI: https://doi.org/10.5281/zenodo.1318279
Author(s)
Mishra Saumya 1

1Research Scholar, Department of Resource Management ,Govt. M. H. College of Home Science and Science for Women (Autonomous), Jabalpur, M.P. (India)

Abstract

We all are consumers and we should have to know our RIGHTS especially when we are purchasing online because Expansion of Internet has increased the popularity of electronic purchase channels and one Day it will become period of Internet, where Internet will play significant role in most of the work. Today is a Era of Women Empowerment and Women appreciate & admire Shopping. The Current Research was conducted to understand the PERCEPTION OF CONSUMER RIGHTS in WOMEN whose intension is to Purchase Goods /articles through online shopping websites. A Survey of 100 women of Jabalpur City (M.P.). was conducted through Questionnaire method and after analyzing their view and opinion. The Result Indicates that the women did not know much about their rights for purchasing .They know very well how to purchase online But they don‟t know how to beware of fraud and what to do after cheating by E- shopping ,They also don‟t have full information about consumer Protection Act (1986) even they did not know about their five basic CONSUMER RIGHTS .They used to do transaction for online buying for Goods and Services, But they did not know if any deceit committed to them, then how to overcome with these cheating in proper manner. They use Android and Windows for online shopping but they did not know the correct way of online shopping, even they did not know which website is authentic /genuine for them. It has also observe that the fraud has been committed with Some but they did not know that where to approach for justice . Overall, Perception of consumer Rights is Approximately Zero in women in Jabalpur city . So we gave information about consumer Rights and on beware of fraud from E- Shopping in Right manner and gave them after analysis of Questionnaire, which will improve their knowledge about Rights and they will beware of fraud in future.

Keywords
Perception, consumer Rights , E-shopping, deceit
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