“Patient satisfaction” a way to achieve business excellence in Health Care industry

The primary function of hospital is patient care. The patient is ultimate consumer to the hospital. The effectiveness of the patient satisfaction is the real testimony to the efficiency of hospital administration. Hence, it is the responsibility of the administrator, “put yourself in your patient’s shoes,” Top service hospitals are patient obsessed. Through this research study I am trying to find various issues which have major impact on health care service. If patient are satisfied than they can have a good mouth of word for that health care provider. Hence they can increase their sales or gain more customers. Hence patient satisfaction depends on various factors. These factors have a great impact on patient satisfaction. Culture, subculture and social classes are important in determining satisfaction levels. Culture is the fundamental determent of an individual’s wants and behavior. It refers to set of feeling of the patient or his relatives.