Measuring Emotional Intelligence level of Bank Employees at workplace: A study of Punjab

Contemporary studies have shown that in the past 20th century, Emotional Intelligence has gained lot of popularity as well as curiosity among budding researchers in the field of Psychology and management (Grandey, 2000; Law, Wong& Song 2004). This concept is becoming useful for both educational and workplace settings (Brackett, Rivers & Salovey 2011). The purpose of this research work is to assess the level of Emotional Intelligence of Bank employees for which sample size of 124 bank employees working at different managerial positions were interviewed, moreover an attempt has been made to identify if any form of relationship exist between Emotional Intelligence and Demographic variables taken understudy. Standardized scales were used to address this issue, a trait model of EI was measured using Self Reported Emotional Intelligence Test (SREIT) developed by Schutte et al (1998) and Emotional Awareness Questionnaire (EAQ) comprising of 36 items by Dr Claude Stenier. The findings revealed that Emotional Intelligence level of bank Employees was 77.3%. The results revealed that with seniority emotional intelligence does not increase. Significant difference was found between gender, bank type and marital status. Our study showed no significant difference between Age and EI level. Besides these variables work experience, Qualification and Role of employees were some other factors which did not affect their emotional intelligence scores.