A Study of Quality of Services Offered by ICT Enabled SANGRAM Centers in Kolhapur District

The role of ICT is becoming the catalyst in rural development. E-Governance is the application of ICT to develop the competence and accountability of government. Common Service Center (CSC) is a major e- governance initiative. Common Service Centers has been established to provide Government certificates to citizens. SANGRAM (SanganakiyaGramin Maharashtra) Centers has been established as the Common Service Centers to provide the services such as various online certificates to the people residing in rural areas of Maharashtra. The present study is conducted in the Kolhapur District to study the citizens expectations from the ICT enabled services provided through SANGRAM Centers and the service quality perception after availing the services. The study also focuses on the key areas of service quality aspects.