Growing Role of Hospitality in All Industries: An insight
| Vol-4 | Issue-6 | June 2019 | Published Online: 12 June 2019 PDF ( 305 KB ) | ||
| Author(s) | ||
| Ms Purvi Mahida 1 | ||
|
1Asst. Lecturer, Sahyog College of Management Studies , Thane (India) |
||
| Abstract | ||
Hospitality the word itself speaks everything .It is all about offering warmth to someone who looks for help at a strange or unfriendly place. It is one of the key factors in the growth of service sector in India. The fastest growing industry in the world. In today’s world it is not only restricted to hotel industry but also caters to numerous service sector e.g. Retail, Hospitals, Airlines, Call centers, Malls etc. Hospitality industry is very diverse and global. Nowadays the hospitality sector includes the Travel and Tourism industry as well. The inflation in travel and tourism has led to the further development in Hospitality Industry. Today the services are planned, controlled, automated & audited for maintaining and controlling the quality. The proper channel & efficient training has made it possible to give the best quality of service. Education in Hospitality which also includes practical as well as technical knowledge with Human touch plays a paramount role in making one feel welcomed and served. Anticpating guest needs is the top most protocol followed in hospitality Sector hence it is reaching heights in all the industries. |
||
| Keywords | ||
| Hospitality in service sector, anticipating guest needs, Ethics in Hospitality, Quality Training. | ||
|
Statistics
Article View: 421
|
||

