Customer Sentiment Analysis Using Chatbot

Vol-4 | Issue-02 | February 2019 | Published Online: 10 February 2019    PDF ( 531 KB )
Author(s)
G. Anvesh 1; K. Rajitha 2

1Student , Department of CSE, MGIT, Telangana (India)

2Assistant Professor, Department of CSE, MGIT, Telangana (India)

Abstract

The paper is really for Customer Sentiment Analysis Using Chatbot is to produce conversational cases which do not seem or behave as robots, however as human-like as you can. To accomplish this ambitious goal, the Chatbot should understand language, Context, tone and even subtle nuances like sarcasm. The instrument which could enhance this can be sentiment analysis, a process which automatically extracts both the topic and the feeling from your sentence or voice input signal. The main perspective of the paper is that chatbots become more human-like and will be able to detect our feelings.

Keywords
Sentiment Analysis, Chatbot, Chat screen
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