Total Quality Management: Higher Education in India

TQM in higher education has now become the major concern of education in the 21st century. TQM can help a school or college provide better service to its primary customers-students and employer‟s .The continuous improvement focus of TQM is a fundamental way of fulfilling the accountability requirements common to education reform. The quality of education is judged by kind of humans it produces, and takes quality as a holistic concept. The two hidden dimensions of TQM are total quality and quality management. Here the basic tents of TQM have been minutely examined by expressing views of Deming, Crosby Juran, Saylor, Yudof and Busch vishnian etc .who did pioneering work in establishing the significance of TQM.