To study about various factors that influence quality of nursing care in health industry

Patient satisfaction is a vital element and must be taken into account when decisions are being made about changes and enhancements to services. Patient satisfaction has become one yardstick parameter of quality of nursing care. Patient satisfaction has become increasingly popular, as a critical factor in the measurement of quality of care in health care industry. Satisfaction is one of the cares out come for healthcare which is more desirable for any health care provider. Satisfaction with health care is measure with a long history in the social science. Nursing service is one of the most important components of health care service. To understand how things are looking through the patient‟s eye should be central part of quality improvement. The level of patient satisfaction with nursing care is a major indicator of quality of care provided in health care provider. Patient satisfaction is a term that can be interpreted differently by patients and it meaning can also differ for one patient at different times in different situation. Patient‟s satisfaction treated as an outcome measure of healthcare providers. A satisfied patient is more willing to recommend the hospital to provide his or her care to others which will be beneficial for that organisation. Patient rates high value on the interpersonal care provided by the nursing staff. Consumers of health care industry demand quality care and one parameter of quality is patient‟s satisfaction. Patient‟s satisfaction is an important indicator of quality of care from patient‟s perspective. Patient‟s satisfaction may be defined as patient‟s evaluation of their cognitive and emotional reaction as a result of interaction between their expectation regarding ideal nursing care and their perceptions of actual nursing care. Definition of nursing care is to promote health and to help support, educate, motivate and develop patient by liberating his or her own perception and resources. The nursing care provided by nurses is regarded as most yardstick factor in patient assessment of their satisfaction with health care provider. e. If patient is satisfied with health care received then this is a motivating factor not only for individual but also for nurse and entire health care organization.