The Impact of Planetree Certification on a Nationally and Internationally Accredited Healthcare Facility and its Services

This research analyses the impact of Planetree-Person Centered Care Certification Standards on a nationally and internationally accredited healthcare facility and its services. Objectives: To study the impact of Planetree-Person Centered Care Certification on a nationally and internationally accredited healthcare facility and its services mainly to study the bedside shift endorsement compliance rate, care partner program compliance rate, patient’s travel experience rate, patients experience rate in clinical laboratory and staff experience rate. Methods: It is a quantitative, descriptive, exploratory and exploratory or inferential research based case study. Sampling: A random sampling design was used to collect the data based on the adopted quality tools from the Planetree Organization for the bedside shift endorsement, care partner program and the developed & tested questionnaires for patient’s travel experience, patient’s experience in clinical laboratory, and staff experience surveys. Primary data were collected from survey questionnaires and secondary data were collected from relevant published journals, articles, research papers, and web portals. Significance of Research: It was observed initially that the bedside shift endorsement was not done, patient and families were not involved in the care partner activities, staff was not that satisfied, patient’s laboratory experience and patient travel experience was not conducted. Conclusion: This research revealed that from July 2017 onwards, bedside shift report quality has been continuously improved, and by December 2017, it reached to a well-established level of execution. The study hospital has managed to maintain well aligned policy and practice around family involvement and reached the expected quality level in October 2017. People in age groups 36 – 50 and 51 – 65 had equal level of patient travel experience while 18 – 35 and 66+ age groups had an equal level of patient travel experience. However, 36 – 65 aged people had better experience compared to 35 or younger and 66+ ones. Respondents who came with their family had a better travel experience compared to who came alone or with a friend. Patient travel experience has gradually improved during July 2017 and March 2018 and shows a trend of improving further. Lab services viz. reception, lab staff, lab safety, did not showed an increasing or decreasing trend during July 2017 and December 2017. Mainly laboratory services showed a lower level of quality during above period. However, after implementing the Planetree certification standards in January 2018, lab services drastically improved. When it comes to employee experience, implementation of Planetree certification standards has resulted in a better employee experience.