Measure the Level and Causes of Stress of Employees of Private Sector Transport Undertaking in Thiruchirappalli District

Vol-3 | Issue-10 | October 2018 | Published Online: 10 October 2018    PDF ( 190 KB )
DOI: https://doi.org/10.5281/zenodo.1470709
Author(s)
T.M. Premnath 1; Dr.S. Rajkumar 2

1Research Scholar, Ph.D., (Part Time), PG & Research Department of Commerce, M.R.Government Arts College, Mannargudi, Tamil Nadu (India)

2Research Advisor, PG & Research Department of Commerce, M.R.Government Arts College, Mannargudi, Tamil Nadu (India)

Abstract

Service sectors role are different from Industrial products, the consumer could be satisfy with their durable and non durable products. If the durable and no durable products are not satisfy the customers may switch over to another company. Employees may not face the customers, the products only reach the customers, the back bone of the company use to face the products delivery and etc. But the service sector the employees should face the customers directly, human being are have sentiments, love, affection and likes and dislikes, in this regard the management expectation may not be cent percent possible while satisfy their customers through their service. So the employees are in need of motivation, training and counseling to satisfy the end customers. Sampling Method: Random Sampling, Sample size: 85 respondents, Analysis and interpretation: Statistical tools such as tables, graphs, diagrams, percentage analysis. The employees should attend useful training and work shop to reduce their stress level. The employees should understand their nature of work and their service to the society to reduce their stress level. if their stress level reduce the productivity will improve.

Keywords
Durable products, consumer, service, employees
Statistics
Article View: 557