Investigating the Risk Perception of the Bank Employees towards Internet Banking Services: A Study of Punjab

Banking system plays a significant role in the growth of economy. The economic strength of any country depends upon the efficiency of its financial system and banks are one of the oldest financial intermediaries in financial system. The development of Information Technology (IT) has influenced all aspects of banking activities during the past two decades. All financial transactions these days are dominated by Internet banking technologies, which have ultimately brought a considerable decrease in paper-based banking. As internet banking has become an inevitable part of the banking system, this paper is an attempt to understand the perception of bank employees regarding risk involved in internet banking. The results of the study suggest that majority of employees perceive that the level of risk associated with internet banking services is low and further this concludes that there is a very weak association between demographic characteristics of bank employees and risk perception.