Impact of Supply Chain Quality Management (SCQM) on Organisation Performance: A Conceptual Framework

With the growing importance of inter disciplinary approaches in management, it was also relevant to study the impact of combined effect of management practices towards any desired outcome. In the present study, the author tried to understand the combination of Total Quality Management and Supply Chain Management and attempted to add value to the existing views on Supply Chain Quality Management (SCQM). Further the literature review approach as carried out to understand the definite gap that exists in the area of SCQM. Also the study added two more objectives of assessing the impact of SCQM on organization‟s performance in view of two mediating variables say, Business Uncertainties and Customer Expectation. This would enhance the focus of SCQM in relationship with all the included variables which will enable any organization to lay policies based on the identified relationship between the variables of the study. Vast literature was assessed on all the variables and the research gap was identified paving way for an important objective of studying the impact of SCQM on Organization‟s performance in purview of Business uncertainties and Customer Expectation.