Impact of ICT on Workforce Performance: A Study of Indian Banking Sector

ICT stands for Information and communication technologies comprising mainly Internet and computers. ICT is the fastest among the various growing technologies and as a result playing a major role in our daily life. This has not only changed our daily life but it has also changed our life perceptions and way of living as well. If we talk about from business perspective, all in all, it has touched each and every aspect of business let it be Human Resource Management, Marketing, Finance or any other branch (Singh, Anshuman, 2018). Banking via Internet is one of the biggest branch of business which has been largely impacted by the Internet and has been acquiring strength day by day since the inception of the same. In the third world countries like India also, ICT are playing a crucial role in the growth of Indian banking landscape. ICT is the key stone for the banking industry to progress all over the world now a day’s. Huge Investments are done by the Indian banking companies in order to utilize this technology. Technological advancement, globalization, changing customer demand not only increased competitive pressure on the banking Sector economy but also has led to survival challenges of many banks in India and demanded for improvement in quality of customer service, speed to enhance profitability, workforce performance and cost reduction. The improvement in the workforce performance depends upon, differences in the deployment, use and effectiveness of ICT in banks. This study is descriptive cum theoretical in nature which is totally based on current literature in order to examine the impact of ICT on the workforce performance of Indian Banking Sector.