Emotional Intelligence: A comparative study on Public and Private sector banks with special reference to Jammu City

The Indian banking industry has made a significant contribution to the country‟s economic growth. The objective of this study is to compare the emotional intelligence among public and private employees. For this purpose Goleman model comprising of four dimensions, namely self awareness, social awareness, self management and relationship management were used. Two banks were selected, i.e. SBI as public bank and HDFC as private bank. A total of 500questionnaires were selected for this study. Results showed that private bank employees have high emotional intelligence as compared to public bank employees.