Dissatisfaction adversely affecting Productivity: Grievances

The subject matter of personnel management is human and human behavior which differs from man to man. Being the owner of feelings it is very obvious that feeling of discontentment or dissatisfaction may arise at some point of time during working life of an individual. The persons working in a group cannot be fully satisfied in all respects. The management also cannot satisfy feelings and ego of all its employees. It is, therefore, but natural that workers have grievances against his immediate supervisor or against the management as a whole or against the systems and practices which are followed in the organization. The major disputes may be handed over to the statutory machinery set up under the Industrial Dispute Act, 1947 but minor disputes or grievances cannot be referred to the statutory machinery and must be settled by negotiations or by establishing a grievance procedure so that the industrial relations should not be embittered.