A study on the Impact of Social Media Platforms on Consumer Attitudes, Purchase Intentions, and Brand Engagement
| Vol-4 | Issue-04 | April 2019 | Published Online: 15 April 2019 PDF ( 185 KB ) | ||
| Author(s) | ||
| Dr. Jignesh R Vaja 1; Prakashraj P Kumavat 2 | ||
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1Associate Professor, Geetanjali Institute of Management Studies – Tankara (Morbi) 2Head and Assistant Professor, Kalol Institute of Management, KIRC campus, Kalol, Dist. Gandhinagar |
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| Abstract | ||
The purpose of this research is to evaluate the influence that social media platforms have on the attitudes, intentions, and involvement of consumers with brands. Understanding how the various social media platforms affect customer behaviour has become more important for companies and marketing professionals as their usage has grown more prevalent. In this research, we investigate how customer attitudes towards brands and goods are influenced by social media platforms, investigate how social media influences consumers' intentions to make purchases, and investigate the role that social media plays in increasing consumer engagement with brands. In order to acquire an in-depth comprehension of the matter at hand, it is necessary to take into account a wide range of aspects, including user-generated content, influencer marketing, and other cultural points of view. The conclusions of this research have practical ramifications for companies that want to harness social media platforms in order to improve customer attitudes, purchase intentions, and engagement with brands. |
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| Keywords | ||
| Social media platforms, consumer attitudes, purchase intentions, brand engagement | ||
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