An Exploratory Study of Workplace Counseling and Conflict Management

Counseling and conflict management are two traversed processes in modern organizations. Counseling is a dyadic invention to cope with individual‟s problems at personal and professional levels. While the conflict management is a proactive management approach to handle the negative echo at workplace. The main objective of the present study is to explore the dimensions of counseling and conflict management. The information was collected from 100 workers of a shoe manufacturing unit of Woodland in Dehradun, India. The collected information was analyzed through exploratory factor analysis (EFA). The four latent factors were explored. The results of the study presented work roles as main dimension followed by counseling interventions, interpersonal influence and working environment. The economic and supervisory aspects are significantly impacting the counseling and conflict management practices. While the organization needs to study the working environment condition provided to workers for better conflict management approach.