An Empirical Study on Assessing the Impact of Job Stress on Deviant Behaviour: Moderating Role of Mentoring

In the current scenario, it is the ambition of all the organisations to reach top position, high market share and profits along with long run sustainability. The new generation employees have more stress level today than before as a result of their hard work for success which has leads to enhanced usage of life skills making their life more uncomfortable and stressful. The purpose of this study is to examine the major factors of job stress that influence depression among call centre employees. The data for the study has been collected from 240 call centre employees was carried out in the state of Jammu & Kashmir out of which 204 responded back (response rate 85%). Participants completed a series of questionnaires that included job stress, mentoring and deviant behavior scale. Exploratory factor analysis (EFA) has been conducted which is duly validated with confirmatory factor analysis (CFA). The findings of the study indicated that job stress was positively related to deviant behaviour and employees who worked long hours having too much work stress that results deviant behaviour. Further, mentoring moderates the relationship between job stress and deviant behavior. This study resulted in findings that have significant implications for call centre employees.