The Impact of ICT in Enhancing Public Administration Efficiency: A Case Study of Anantapur district, Andhra Pradesh

Modern information and communication technology may potently enhance corporations’ and other organizations’ quality and efficiency. Technological advances and the fast adaptability to human requirements have created a new learning and interaction environment that is more creative, dynamic, and inclusive. Anantapur district headquarters’ general administrative departments are examined for their use of information and communication technology (ICT) to improve public administration efficiency. This study has a descriptive-correlative methodology and utilized a survey questionnaire with 180 government employees from Anantapur general administrative departments as a sample of the study. As a result, the organization’s performance will increase when information and communication technology (ICT) can be used using suitable metrics. In terms of type, Correlation indicates the connection between these two variables. Anantapur’s government departments have found that using modern technology has improved performance, customer happiness, transparency, and accountability while also lowering the incidence of administrative corruption. As a consequence of the findings of this research, we can conclude that attention and investment in information and communications technology (ICT) and capacity development are critical for all Andhra Pradesh government departments.