A study on traveler satisfaction towards sale and services of travel Company

The purpose of this research study is to examine the traveller satisfaction towards sale and service of ABC travels. A survey with the help of questionnaire was carried out among 200 walk-in as well as corporate travellers of ABC Travels Aurangabad India. The data collected was analysed using MS-Excel and SPSS to get a clearer understanding and the interpretation of the data has the insight been done with the help of charts and diagrams. Descriptive Research Methodology have been used to prepare this report. The report contributes to knowledge by studying traveller satisfaction toward sale and services of ABC travels from the perspective of responses and by delivering an effective approach to focus on the important dimensions for sale and service process. In conclusion, knowing factors affecting sale and service process can benefit the industry and also the organization as it would be able to maintain and monitor standardized process of traveller satisfaction.