A study of Information and communication technology trends in Hospitality and tourism industry

Hotels according to the western concept were introduced by the British and the British and Swiss were running almost all hotels in India except the Taj Hotel of Bombay ,build by Jamshedji Naroji Tata in 1902. The real growth of hotel industry started in the twentieth century when big houses enter the hotel field. Tourism is a major contributor to the Indian economy. The tourism industry in India has a share of 0.52% of world tourism and the receipts as 0.89% of the world receipts. Which is the reason for research in this area. This paper primarily, aims and seeks to identify and examine the paradigm shifts in the hospitality industry due to technical upgrade and use of Information and communication technology (ICT) over the seeming years and how the trends have behaved in India. It seeks to examine the current trends in the hospitality and industry, bring to light the challenges faced by the hospitality and tourism industry and lastly critically analyse the future prospects of technology in the hospitality and tourism industry in India. The study is based on secondary data available and researched upon by which it can be seen that there are very significant changes which are already prevailing in the industry and there is more in the box to come in future.