Supply Chain Management of Services: A Conceptual Framework

Services historically received less attention owing to the actual fact that world economies were engineered on the producing and farming sectors (Ellram, Tate, & Billington, 2007). The rising of the service sector in international economies over the last fifty years, however, has generated the requirement for service innovations and improved service productivity to fuel economic process. Whereas services promoting and services operations management became established fields of analysis and developed refined and innovative information for the assembly and delivery of services. Thus, a conceptual framework that focuses specifically on the service offerings instead of explicit sectors which will guide analysis through the variation of principles, methodologies and tools of SCM to the context of service exchanges, is extremely abundant needed to be developed.