Overview of KPO and BPO Industry in Gurgaon

Globalization presents many challenges to the existing businesses throughout world. KPO and BPO industry realized that in order to survive and grow, they needed to have a sustainable competitive advantage and need to focus all their energies and resources on building this advantage. In the 1970’s, the outsourcing of the Information Technology (IT) function started to happen on a wider scale due to the high cost of processing. In the late 1980‘, the information system trade press first coined the term outsourcing to describe the growing dependence by firms on outside providers for on-going IT support. Knowledge Process Outsourcing (KPO) describes the outsourcing of main information-related business activities which are competitively important or form an integral part of a company's value chain. The term IT enabled Services (ITeS) and Business Process Outsourcing (BPO) are often used inter-changeably. However, strictly speaking, ITeS primarily involves outsourcing of business processes (domestic or offshore) that can only be packaged with IT. These services are delivered through a platform of telecommunication or data network or other electronic media. This paper reflects overview of KPO and BPO industry in Gurgaon.