Study of Human Resource Practices in KPO And BPO Industry

Human Resource Management (HRM) plays a key role in today’s ever-changing business environment and competitive marketplace. Human Resources function has to play a more strategic and business partnership role as proposed and advocated by Ulrich. HR practitioners engage in a set of proactive roles defined along two axis: strategy versus operations, and process versus people. The four key roles that emerge are strategic partner, administrative expert, employee champion and change agent. In the strategic partner role, the HR executive partners with line managers to help them reach their goals through effective strategy formulation and strategy execution. The KPO and BPO industry is a relatively new phenomenon and is expected to grow in the coming years. An efficient and effective workforce is a critical success factor. The Human Resource function is expected to play a very important role in these organizations. The research aims to analyze the role of human resource management in the KPO and BPO industry. It tried to look into the people preferences and priorities in these companies.