Impact of ICT application and library services on user satisfaction
| Vol-3 | Issue-05 | May 2018 | Published Online: 19 May 2018 PDF ( 163 KB ) | ||
| DOI: https://doi.org/10.5281/zenodo.1253490 | ||
| Author(s) | ||
Bibhash Kumar Mishra
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1Assistant Librarian, Kumaun University, SSJ Campus, Almora, Uttarakhand (India) |
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| Abstract | ||
User satisfaction of library regarding resources and services has become main concern in recent time. User satisfaction affects the use or non use of library services.The purpose of the paper is to discuss planning and different steps involved in user studies for user satisfaction. Paper also discussed advantage of user studies and some criticism of user studies. |
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| Keywords | ||
| User satisfaction, Library service quality, Library users, Library facilities, User study | ||
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