A Study on Perception of Passengers on Quality of Services offered by selected Airline Operators at Tiruchirappalli Airport, Tamilnadu

The Airlines industry fastest growing sectors India. In 2001,the only public airlines in India has enjoyed monopoly in it operations and business and therefore could dictate its own terms to the passengers’ who had no others choice but to accept whatever had been available respective of quality of services, pricing, satisfaction and comfort. The current scenario changed following globalization and air space is subject to competitions. Subsequent events moved very fast as more and more new players entered with lot of advantages of being new operators as compared to the airlines which had been in operations since independence and therefore accumulated lot of fat which needed to be immediately dispensed with two faced the emergent competition that forced as threats to its existence and substance. In the other hand some of the private players are very much concern about the passengers’ as a result they are implementing low price strategy to attract the passengers. The survey captured the perceptions of passengers who are now travelling in this rapidly changing environment of free and more competitive markets. India’s first low cost carrier, Air India has changed the competitive landscape within India. The survey results confirm the hypothesis that their exists two distinct markets, one comprising those passengers who choose a full service airlines and the other that the select a lowest cost carrier.